Orders placed before 2pm Monday–Friday usually dispatch within 2–4 days. When we process your order, we'll estimate shipping and delivery dates for you based on item availability and your chosen shipping option — shipping date estimates are emailed to you along with your order acknowledgment.
Our shipping charge for the UK is flat rate. Shipping and handling costs depend on the method and options you choose — note that shipping rates for some items are weight-based, and to reflect our carriers' policies, all weights are rounded up to the next full pound. International shipments are sent via FedEx or DHL.
You may return most items sold by us within 14 days of delivery for a full refund, minus any carriage charges incurred by us, as long as the item is in saleable condition. An extended returns period must be agreed before ordering.
We cannot accept returns of items that are returned more than 14 days after delivery, are not in their original condition, are damaged, or have missing parts, accessories or serial number/UPC. Refunds are credited to the original purchasing card or bank account, and we do our best to process returns quickly.
Contact us via Technical Support to obtain a Return Authorisation Number before sending anything back.
Include all original packing materials, manuals and accessories with the product to avoid additional fees, along with a packing list indicating the reason for return. We recommend returning items via a tracked, insured courier and reusing the original shipping carton and packing materials where possible.
You're responsible for return freight charges — unless the product was damaged or defective, or the wrong item was shipped, in which case we'll credit your shipping cost. Please include your postal receipt in the return package as proof of postage.
For any shipping or returns query, contact us at sales@ems-imaging.com.