You may be asked by our support staff to download the TeamViewer client software in order to allow a remote connection to your machine. This procedure should only be performed when instructed to do so by a member of the EMS Support Team.
Configuring your machine for a TeamViewer connection:
TeamViewer is a remote desktop configuration program that allows your machine to be used remotely controlled from another machine across the internet. In order to use TeamViewer the "QuickSupport" client needs to be downloaded and run on your machine. To download the "QuickSupport" program click the following button:
You may be presented with a warning but this should be discarded.
If you machine has a valid internet connection then a nine digit ID and a four digit password will be displayed on the TeamViewer dialog. If this information is not displayed then there may be an issue with the internet connection.
Ready to connect: